When will I receive my made-to-order digital item? If your payment is still processing, the Download Files button will be gray. In most cases, you can access a file any time on your Purchases page, provided the transaction hasn't been canceled or removed. There are generally no limits for when or how many times you can download a file. You can also go back to the item’s listing page, where you should see an “Instant Download' message on the images for the item. This goes to the Downloads page for all the files attached to your order. To access your digital files from your account: Where can I find my digital purchases in my account? If it’s not there, adding to your address book or safe list can help you locate these emails in the future.įor now, you can still access your digital purchases in your account. If you use Gmail, also check your Social and Promotions tabs. I can’t find my download notification emailįirst, check your spam or junk inbox.
To download a digital file, please sign in to Etsy on your mobile browser or computer.
You can't download a digital purchase through the Etsy app at this time.
